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Do I have to call from the phone I am trying to unlock?

No! You can call from any telephone, as long as you have noted down the details of the mobile you wish to unlock.

How exactly do I enter the code obtained from your platform?

Turn off your phone and take out the SIM card. Turn the phone back on and enter the code. The code I've been given contains letters - how do I enter these? + - Push * twice P - Push * three times W - Push * four times # - The # key!

How do I get my IMEI number?

Turn on the telephone you wish to unlock, and dial *#06# from the keypad. The IMEI number will be displayed on the screen

What information will I need before I place my call?

You will need: Your IMEI number(see above), The network the phone is currently locked to, and the phone model number. Optionally, you can enter your mobile phone number, in order for us to log your call incase you are calling from a witheld number.

My code didn't seem to unlock the phone!

Don't panic!! There can be many reasons for a code not to unlock the phone. Most commonly there was either an error in the IMEI number you provided, or you gave the wrong network the phone is currently locked to. Sometimes there are other reasons why the code you were given will not work first time, so don't hesitate to email us so that we can find a resolution for you. Please provide us with at least..the number you called from, and the IMEI number (double checked (*#06# on the keypad)) the model number, the network it is locked to, and the code you were given You will NOT need to pay again!

How many attempts do I get to unlock the phone?

You have 5 attempts to enter the code, so please dial carefully! However, we only recommend you try your code twice and if you have a problem please email us. If you enter the code incorrectly five times your phone must be unlocked via a cable. This is not a service we presently offer. The phone will continue to work as before with the network it is locked to.

I got the message "You have entered an invalid model number"

As stated in Step 2 of our "3 step unlock" process, you must check the list of supported handsets before placing your call. If your handset is not listed, unfortunately, we will be unable to generate you an unlocking code. This also waives your right to compensation, as stated in our Terms and Conditions.

What phone handsets are supported by your system?

The following Nokia phones are supported (phones with trailing "i" or "e" also supported)

Nokia 1100	Nokia 2100	Nokia 2110	Nokia 2300	Nokia 3100	Nokia 3105	Nokia 3108	Nokia 3200
Nokia 3210	Nokia 3220	Nokia 3300	Nokia 3310	Nokia 3330	Nokia 3410	Nokia 3510	Nokia 3520
Nokia 3530	Nokia 3560	Nokia 3570	Nokia 3585	Nokia 3586	Nokia 3588	Nokia 3590	Nokia 3595
Nokia 3600	Nokia 3620	Nokia 3650	Nokia 3660	Nokia 5100	Nokia 402	Nokia 5110	Nokia 5210
Nokia 5140	Nokia 5510	Nokia 6100	Nokia 6108	Nokia 6110	Nokia 6150	Nokia 6170	Nokia 6200
Nokia 6210	Nokia 6220	Nokia 225	Nokia 6230	Nokia 6250	Nokia 6255	Nokia 6260	Nokia 6310
Nokia 6340	Nokia 6360	Nokia 6370	Nokia 6385	Nokia 6390	Nokia 6500	Nokia 6510	Nokia 6560
Nokia 6585	Nokia 6590	Nokia 6600	Nokia 6610	Nokia 6620	Nokia 6650	Nokia 6660	Nokia 6800
Nokia 6810	Nokia 6820	Nokia 7110	Nokia 7200	Nokia 7210	Nokia 7250	Nokia 7600	Nokia 7650
Nokia 7690	Nokia 7700	Nokia 8210	Nokia 8250	Nokia 8310	Nokia 8390	Nokia 8510	Nokia 8850
Nokia 8890	Nokia 8910	Nokia 9210	Nokia n-gage	Nokia n-gage QD	Nokia	Nokia	Nokia